Refund policy

30-Day Return Window

You have 30 calendar days from the date you receive your item to request a return. Because our products include DIVA™ menstrual cups, DIVA™ discs, period cleansing bundles, and related personal hygiene items, return eligibility is subject to strict health and personal hygiene guidelines to ensure the safety and well-being of all our customers.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

•Menstrual Cups & Personal Hygiene Products: Items must be unopened, unused, and in their original, intact sealed packaging. Due to the extremely sensitive intimate and hygienic nature of menstrual and personal care products, any items that have been opened, used, tried on, or have broken seals are non-returnable and non-refundable (unless there is a manufacturing defect or shipping damage).

•You must provide a receipt or proof of purchase (order confirmation email or order number).

Items Not Eligible for Return

The following items cannot be returned or refunded:

•Gift cards and final sale/clearance items.

•Opened or used menstrual cups, discs, and period care items (due to strict medical and personal hygiene regulations).

•Returns initiated due to incorrect sizing choice or personal preference.

Return Shipping Costs

We support eligible returns. If your return is due to our error, shipping damage (e.g., crushed or damaged outer packaging during transit), or product defect, we will cover the return shipping costs. For returns initiated due to customer preference for eligible (unopened) items, customers may be responsible for return shipping fees.

How to Initiate a Return

1.Contact our customer support team at support@menstrualcupdiscount.shop with your order number, reason for return, and clear photos if items arrived damaged.

2.Once approved, you will receive a Return Merchandise Authorization (RMA) and return instructions.

3.Securely pack the items and ship them to our designated returns address.

Return Address

Menstrual Cup Discount (menstrualcupdiscount.shop)

36 Ralph Avenue

Brentwood, NY 11717

United States

Refund Processing Time

Once your return is received and inspected, we will process your refund within 1-2 business days. Refunds will be issued automatically to your original payment method. Depending on your financial institution, it may take an additional 7-10 business days for the funds to reflect in your account.

Damaged or Defective Items

If your items arrive damaged or with quality defects (e.g., severe packaging damage, structural product defects, or incorrect items), please contact us within 7 days of delivery at support@menstrualcupdiscount.shop with clear photos. We will promptly arrange for a full refund or a free replacement.